What do I do if I have reached my usage limit?

To ensure the service is not abused, DeleteMe keeps all history usage limit for the total number of searches and individual views per user. You can find out your usage in Account settings.

If you have reached your usage limit you have a number of options:

Wait for the first day of the next month to begin using the service again. If you are a free user you can add funds to your account.

How do I add credit to my account?

The process to add credit to your account is easy. Using your VISA or MASTERCARD credit card just click on the TOP-UP link or make a bank transfer follow the instructions.

Does my credit expire?

Your credit will remain valid up to twelve months after your last transaction on the DeleteMe site. You will receive a reminder that your credit is due to expire.

Are there any hidden charges or fees?

DeleteMe has absolutely no hidden fees. We do not charge a sign-up nor do we charge an annual administration fee. Therefore you only pay for results.

How we share personal information?

We share personal information within the our company group, with our business partners and third party service providers, the person providing for your access to our Services (if that is not you) and in accordance with law. Our third-party service providers are not permitted to share or use personal information we make available to them for any purpose other than to provide services to us. We share your information for the purposes set out in this Statement, with the following categories of recipients:

  • FASMA Europe Ltd group companies
  • the person providing your access to our Services (e.g., your employer or our subscriber)
  • business partners with whom we deliver co-branded Services, provide content, or to host events, conferences and seminars
  • third parties that help us deliver Services or act on our behalf
  • third parties where we have a duty to or are permitted to disclose your personal information by law (e.g., government agencies, law enforcement, courts and other public authorities)
  • third parties in order to participate in, or be the subject of, any sale, merger, acquisition, restructure, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings), in which case we may disclose your personal data to prospective buyers, sellers, advisers or partners and your data may be a transferred asset in a business sale
  • third parties where reasonably required to protect our rights, users, systems and Services (e.g., legal counsel and information security professionals)
  • any person you have asked us to share information with (e.g., if you upload information into a public forum it is shared publicly)

How we secure personal information?

DeleteMe takes the security of personal information seriously and we use appropriate technologies and procedures to protect personal information (including administrative, technical and physical safeguards) according to the risk level and the service provided.

How long we keep personal information?

We retain your information in accordance with our enterprise records retention schedule.

What are my rights?

You may have rights under European and other laws to have access to your personal information and to ask us to rectify, erase and restrict use of, your personal information. You may also have rights to object to your personal information being used, to ask for the transfer of personal information you have made available to us and to withdraw consent to the use of your personal information. Further information on how to exercise your rights is set out below.

We will honor your rights under applicable data protection laws. You have the following rights under European laws, and may have similar rights under the laws of other countries.

  • Right of subject access: The right to make a written request for details of your personal information and a copy of that personal information
  • Right to rectification: The right to have inaccurate information about you corrected or removed
  • Right to erasure (‘right to be forgotten’): The right to have certain personal information about you erased
  • Right to restriction of processing: The right to request that your personal information is only used for restricted purposes
  • Right to opt out of marketing: You can manage your marketing preferences by unsubscribe links found in the communications you receive from us or by visiting the applicable preference center
  • Right to object: The right to object to processing of your personal information in cases where our processing is based on the performance of a task carried out in the public interest or we have let you know the processing is necessary for our or a third party’s legitimate interests
  • Right to data portability: The right to ask for the personal information you have made available to us to be transferred to you or a third party in machine-readable format
  • Right to withdraw consent: The right to withdraw any consent you have previously given us to handle your personal information. If you withdraw your consent, this will not affect the lawfulness of our use of your personal information prior to the withdrawal of your consent

These rights are not absolute and they do not always apply in all cases.

In response to a request, we will ask you to verify your identity if we need to, and to provide information that helps us to understand your request better. If we do not comply with your request, whether in whole or in part, we will explain why.

In order to exercise your rights and To enable us to address your request, please send us an email to support@deleteme.com your name, birth date, e-mail, address and telephone to address your request and for purposes permitted DeleteMe under applicable law.

What is a cookie?

A cookie is a small text file that is placed on a computer or other device and is used to identify the user or device and to collect information. Cookies are typically assigned to one of four categories, depending on their function and intended purpose: absolutely necessary cookies, performance cookies, functional cookies, and cookies for marketing purposes.

What is DeleteMe number do for my business?

The DeleteMe Number is a unique identification sequence, which provides a unique identifier of single business entities, individuals while linking corporate family structures together.

Who is allowed to update my report?

DeleteMe will accept updates to a company’s information or any other DeleteMe information from a currently listed officer, principal of the business, or an individual authorized by the company’s management or Individual to provide information to DeleteMe Businees.

How can I find out if I'm listed on deleteme.com?

In order to exercise your rights and To enable us to address your request, please send us an email to support@deleteme.com your name, birth date, email, address, telephone and copy of a valid ID or passport to address your request and for purposes permitted DeleteMe under applicable law.

We will then email you at the address you provide to ask for information to confirm your identity. This is to safeguard your own privacy. Any identification evidence that you provide will only be used to verify your identity for the purpose of your requests.

When we’ve verified your identity, we will then tell you whether you’re on DeleteMe.COM or not. We usually do this within 10 business days or in accordance with the response time required under applicable data protection laws.

Does DeleteMe comply with data protection laws?

Yes, the databases managed by DeleteMe are the subject of declarations (data protection, telecom regulators, telecom ombudsmen, etc.). This means that any person who asks may exercise their right to view, remove, amend or add data in accordance with the law. Any companies processing automated data on databases that we provide or sell to them are also required to observe the data protection laws in the same way as DeleteMe. In other words, DeleteMe's compliance with the law does not exempt its customers from complying with it.

What is the DeleteMe company search portal?

DeleteMe company search portal is an internet portal that has connected over 150 business registries to provide a service for people to search for official reports on companies and individuals in those countries. The information is retrieved directly from the national register and provided to the desktop of the user.

How do I use DeleteMe to find information on a company?

To search for information on a company or individual on the DeleteMe company search portal you must first register your details. You can then enter the secure search facility and search on the company or individual in the registry of your choice. Once you have found the target of your search you will need to purchase credits, using your credit card, in order to purchase and download official reports on your search target.

What is the expected delivery time?

The delivery time for most documents is listed opposite the document. Delays to the expected times can be dependent on:

  • The registry response, which can vary.
  • The registry opening hours.
  • Registry own delivery times.

Please refer to the (?) icon beside the document delivery time for additional information.

Is the information in every country the same?

Unfortunately as each country manages and controls its own affairs there is not a standard suite of documents available for every country. Some countries provide more information, some less. There are constant improvements being made to the quality, quantity and availability of the information. To find out exactly what each country provides please review the pricelist.

Is the information I buy from DeleteMe always in English?

No. Each country provides the information in its national language. For example all French company documents are based in the French language.

Does DeleteMe store company information in its own databases?

DeleteMe does not store any information at all except for customer registration details. All corporate information is retrieved directly from the national corporate register in real-time and passed on to the customer. The information is warranted by the European Business Register to be official as of the date and time it was downloaded.

Why can’t I find the company I am looking for?

There are a number of reasons that you might not be able to find the company you are looking for. If the company is not registered in the country you are searching in, it will not appear in the search results. Subtle spelling changes, or order of words used, in the company name can make it appear as if a company does not exist. Try shortening your search term and try searching again. Also, please review the search guidance notes for each country. As each country employs subtle differences to the search algorithms, performing one type of search in one country might produce a different result in another.

Is anyone notified that I'm searching for them?

No. Your search is confidential. No one else is notified when you use DeleteMe services, including the person you search for.

I searched for and found myself using deleteme.com, however some of what I found was outdated or inaccurate. How will others who may be searching for me find me if you don't provide the right information about me?

A: Information found using deleteme.com comes from a broad variety of public record sources. As such, searching for persons with numerous change of address records may turn up multiple address, phone and other data. Also, most of this information was entered by people, and they are known to make clerical and typographical errors.

Does DeleteMe have businesses' financial data?

Yes, DeleteMe has financial information for all countries and provides you with data such as turnover, number of employees set-up date, etc.

What is identity verification?

Is the process that compares identity information from an individual, to database results, to see if it matches. For example, a new customer might be asked for their full name, phone number, address and date of birth. This identity information is then compared to records from credit bureaus, government agencies, public sources, utilities or various other reliable and independent sources to see if that personal identifiable information is accurate.

What is AML?

Anti-money laundering (laws). To disrupt and prevent corruption, terrorist financing and other criminal activities, governments enact AML regulations requiring banks and other financial institutions to ascertain that the customer and their funds are legitimate.

What is KYC?

Know your customer. As part of AML, financial institutions need to establish customer identity and do customer due diligence to ensure they know the source of the customers funds and determine the associated risk of doing business with them.

What are PEPs?

Politically Exposed Persons. These are individuals who, based on their position of power and influence, pose a higher risk of bribery and corruption. Due to their higher risk category, customer due diligence requirements are more stringent.

What is a watchlist?

Anti-Money Laundering (AML) sanctions lists. These are lists of individuals who are suspected (or convicted) of various financial crimes and restricted from doing business in sanctioning countries. These lists come from diverse government sources, international regulators and law enforcement agencies.

What is Customer Due Diligence (CDD)?

A legislated responsibility of banks and other financial institutions to understand their customer’s activities and do an analysis of their risk of money laundering and terrorist financing. CDD is a critical element of effectively managing the institutions risks and protecting itself against potential financial crimes and nefarious activities.

What is Enhanced Due Diligence?

Types of activities or account holders that require extra customer due diligence scrutiny. If an account type or account owner has a higher risk of money laundering or terrorist funding, then it’s subject to enhanced due diligence (EDD).

What is Beneficial Ownership?

According to the FATF, “beneficial owner refers to the natural person(s) who ultimately owns or controls a customer and/or the natural person on whose behalf a transaction is being conducted. It also includes those persons who exercise ultimate effective control over a legal person or arrangement.” That is to say, you need to know who you are doing business with, the real person (or group of people) who owns or controls that business.

The beneficial owner is often referred to as the UBO, an acronym for ultimate beneficial owner.

What is Business Verification?

Business Verification verifies business entities by matching information provided by the entity against information taken from the public information available from the in-country business registrar in the specific area or jurisdiction (or other reputable source) including but not limited to name, registration number, address, telephone, date of Incorporation, status, beneficial owners and other information related to the operation of the business.

How to verify Ultimate Beneficial Owners (UBO)?

If your business is required to adhere to international or local AML regulatory requirements, your organization needs procedures and processes to collect information about the beneficial owner. When opening business accounts, in addition to collecting the usual business information (name of business, place of business, type of business, business registration number), you will need to obtain the identity of all individuals who have a significant ownership or control position. Also, if there is a significant change on the account, collect the beneficial ownership information.

The beneficial ownership information includes:

  • With respect to the natural person opening the account: name and title;
  • With respect to the legal entity customer: name and address;
  • With respect to the beneficial owners:

– Name (and title for the controlling individual(s));

– Date of birth;

– Address; and

– Social security number, or passport number and country of issuance or similar ID number

What are the types of data sources used for DeleteMe.com?

The following data sources are commonly used for DeleteMe.com

  • MNO: Active data from leading Mobile Network Operators special cases
  • Citizen: Data sourced from either a utility or government issued database that is enhanced and updated with other source files such as public data, change of address, postal data, and data pooling with other organizations.
  • Consumer: Data sourced from direct marketing campaigns.
  • Credit: The data is derived from a registered credit agency, or bureau, which manages consumer credit information on individuals with consumer credit history in that country.
  • Electoral Roll: Government collated and issued data, for all citizens in a country, who are enrolled to vote.
  • Government Issued: Government collated and issued databases, or information. This includes national insurance numbers, driver’s licenses and passports.
  • National ID: Government collated and issued data for countries which have a singular, national identification system with an associated number
  • Public Data/Resident Files: Mixed source which may include utility, consumer, and other public information.
  • Utility: Data issued for a national utility provider which includes telephone, gas, electricity, or water.
  • Tele-connect: An automated, telephone number verification service, which details whether a landline or mobile number is valid and hence connects, or is disconnected.
  • Watchlists (OFAC, DFAT, EU, etc.): Watchlists and country sanction program list screening is available against a rang of lists.
  • Other Identity Validation: Validation of national identity numbers, social security numbers, national health numbers, or other key country indicators of identity. Also includes validation of the unique reference number at the bottom of global passport machine readable zone (MRZ), which specifies that is it valid and also includes the individual’s name and date-of-birth.

How frequently is the database updated? And how?

Internet based companies provides access to a global resource of data sources, integrated via API to our system. Each data source has varying time frames by which the update of their data is governed. Primarily within a daily, weekly or quarterly cycle. Given the direct link to our data source providers, all updates are reflected in real time within these companies..